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  • Guidelines for Student Complaints

     
    St. Clair County Community College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner.

    The following guidelines have been established to provide students at St. Clair County Community College with a process for resolving concerns related to academic and/or support services. When a concern arises that is covered by College Policy, including sexual harassment, sex discrimination or those arising under the Americans with Disabilities Act, the issue should be referred to the Office of Human Resources, (810) 989-5534 or Room 203 of the Main Building. All others will be handled in the following manner:

    • The student will meet with the faculty or staff member involved to attempt to resolve the concern.
    • If a satisfactory resolution has not been reached, the student has the option to consult with the appropriate department chair or appropriate supervisor.
    • If the issue has not been satisfactorily resolved with the department chair or appropriate supervisor, the student has the option to meet with the next appropriate supervisor for final resolution.

    The student must provide specific documentation to support issues and concerns related to the complaint.

    All student complaints are first handled internally. If an issue cannot be resolved internally, the student may file a complaint with a state regulatory agency or the college's accrediting agency.

    St. Clair County Community College is accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools. Click here for instructions on how to file a complaint with the commission.

    Students attending SC4 classes on a campus in Michigan or Michigan residents participating in SC4 distance-learning/online classes may file a complaint with the regulatory agency in Michigan. SC4 distance-learning/online students who are residing outside of the state of Michigan while taking SC4 classes may file a complaint with the regulatory agency in their state.