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Criterion Five

Criterion Five: Engagement and Service Resources (view by chapter)

Criterion Statement: As called for by its mission, the organization identifies its constituencies and serves them in ways both value.

• Core Component - 5a The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.
• Core Component - 5b The organization has the capacity and the commitment to engage with its identified constituencies and communities.
• Core Component - 5c The organization demonstrates its responsiveness to those constituencies that depend on it for service.
• Core Component - 5d Internal and external constituencies value the services the organization provides.

The links below will take you to the supporting evidence related to Criterion5.

Core Component - 5a The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.
Chapter	Page	Evidence
2	65 - 68	Noel-Levitz SSI Targeted Efforts Report for SC4 Programs and certificates Workforce Training Institute College Catalog, transfer information University Center
5	152 - 153	“Enrollment: Beyond Counting Heads” presentation Institutional Snapshot
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Core Component - 5b The organization has the capacity and the commitment to engage with its identified constituencies and communities.
Chapter	Page	Evidence
4	128
Core Component - 5c The organization demonstrates its responsiveness to those constituencies that depend on it for service.
Chapter	Page	Evidence
3	81 - 82	Minority Affairs Advisory Council
3	88	“Statistics on the Academic Performance of FTIACs versus Early Start Students at St. Clair County Community College,” Fall 2006.
4	116 - 118	Mission, Vision and Goals Patterns Alumni Association Free College Day (schedule of classes available in the physical resource room) 2005 Alternative Energy Symposium
Core Component - 5d Internal and external constituencies value the services the organization provides.
Chapter	Page	Evidence
4	118 - 122	College Catalog, articulation agreements University Center Programs and certificates Fast Track St. Clair County Community College Weekend College Survey Executive Summary, August 10, 2004 High school students needs assessment surveys Principal Feedback Survey January 2006 survey of registered voters in St. Clair County 2005 Career Fair Summary

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