Team Building

This training provides skills that organizations need to launch and maintain productive teams. Participants will gain a better understanding of the knowledge, skills, and abilities needed to promote successful teams.

• Building Team Pride and Purpose
• Developing Team Agility - Day-to-Day Tools
• Resolving conflicts Within Your Team
• Negotiating Resources for Your Team
• Team Advantage
• Basic Principles of Teamwork
• Keeping the Team on Course: Tools & Techniques
• Playing a Vital Role in Team Decisions
• Developing Team Plans
• Raising Difficult Issues with Your Team
• Clarifying Team Roles and Responsibilities

Customer Service Certificate Program

Ability to acquire and retain customers is vital to organization's long-term success. Organizations need an unconditional organization-wide commitment to exceptional customer service, which can be attained through customer service training. The Customer Service Certificate Program provides information on how to provide consistently positive, memorable customer service.

• Dazzling Your Customers
• Guiding Customer Conversations
• Serving a World of Customers
• Teaming Up of Seamless Service
• Caring for Your Customers
• Reaching for Stellar Customer Service
• Healing the Customer Relationship
• Clarifying Customer Expectations
• Quality: Through the Eyes of the Customer

Leadership: Management

Identify and strengthen existing leadership skills, develop new skills, and learn how to build strong work relationships that increase productivity. Move from a reactive to a proactive approach to listening, and maintain your competitive advantage.

• Clarifying Performance Expectations
• Conducting Performance Reviews
• Correcting Performance Problems
• Developing Others
• Giving Recognition
• Planning for Performance Discussions
• Principles & qualities of Genuine Leadership, Managers' Version
• Providing Constructive Feedback
• Peer Today, Boss Tomorrow

Leadership: Non-Management

This training prepares workers to understand what is expected, communicate effectively with co-workers and customers, respond to change, handle emotionally charged situations, be a team player, and balance home and work.

• Address Emotions at Work
• Listening in a Hectic World
• Principles and Qualities of Genuine Leadership
• Resolving Conflict with your Peers
• Speaking to Influence Others
• Working Together More Effectively
• Hallmarks of supervisory success
• Delegating for Shared Success
• Coaching: Bringing Out the Best in Others